We're here to help. Here are some common questions about Yellow Bus

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Frequently asked questions

Tickets can be purchased from the Yellow Bus ticket machines located at the Domestic and International Terminals, and from selected hotels.

Tickets can be purchased with a Credit Card from Yellow Bus ticket machines, and from selected hotels. We accept Visa and Mastercard ONLY. Pay Wave is also available.

The drivers will not accept any cash, only Yellow Bus tickets.
You can purchase a ticket from a Yellow Bus ticket machine. Our machines accept coins only.

Yes, all Yellow Bus ticket machines have Pay Wave.

No, tickets are non-refundable. See “Terms & Conditions”

The Yellow Bus stops at both the Auckland Domestic and Auckland International Terminals. Services to International Airport operate 24 hours a day. Services to Domestic operate until the final flight lands. For a drop off at Domestic Terminal after 10pm please advise your Driver.

Depending on your chosen stop, it may be as short as five minutes, or as long as 20 minutes. Times may vary according to traffic conditions and unplanned events. Please allow at least 30 minutes travel time to meet your check-in requirements.

The Yellow Bus stops just long enough to collect waiting passengers or drop off passengers. It is important you are waiting in the hotel lobby and are able to physically see the Yellow Bus’s arrival and make your way to the bus as it will not wait for you.

No. The Yellow Bus shuttles between all major hotels within a 5 km radius of the Auckland Domestic and International Terminals. (see BUS ROUTE).

The Yellow Bus will not make any stops other than those detailed on the route. (see BUS ROUTE)

The Yellow Bus does not accept liability for costs associated to missed flights due to delays caused by events outside of our control (traffic delays, accidents, detours etc). It is advised passengers allow sufficient travel time (at least one hour) to meet check-in requirements and consider travel insurance for such unplanned events.

Complimentary staff transfers are available for employees whose permanent workplace is at one of our Partner Hotels and THL Motor Home Hire Depot. To access complimentary staff transfers you will need to carry Hotel Staff ID. For details on eligibility and how to apply for a pass, please read our Staff transfer policy (PDF).

Lost property is held for 90 days. If the property is labelled we will endeavour to reconnect it with the owner, before your departure, however this is not always possible.
If you’d like to make an enquiry please email or call us on:
Email: [email protected]
Phone: +64 09 917 5175

The Yellow Bus welcomes aboard passengers accompanied by service dogs or disability assistance dogs.

The entire Yellow Bus fleet has kneel suspension and boarding ramps to allow easy access for wheelchair users. All of our buses have a designated space where wheelchairs can be safely secured.

Each passenger is entitled to board with two large bags and one carry-on. There are no weight restrictions on these items.

Items such as surfboards, ski bags and bikes are subject to space availability. Bikes must be packed in a bike bag or travel pack.

The Yellow Bus will accept strollers/pushchairs however these must be folded away and stored in the luggage racks during travel. Fully assembled unsecured prams are permitted subject to space availability.